In a video that we posted on our TikTok channel, a troubling picture is painted of alleged predatory sales practices inside a major HVAC company. It shows an internal culture where aggressive sales tactics appear to be prioritized over ethics, customer well-being, and even basic human decency. They were caught and this Utah plumbing and HVAC company was accused of ‘predatory business practices’ and a court case filed against them. The Utah Department of Commerce is taking legal action against Action Plumbing, Heating, Air and Electric and 12 of the company’s associated electricians and plumbers, demanding substantial fines, consumer redress and the revocation of professional licenses.

The video begins with a manager allegedly pressuring employees with an ultimatum: “Go in there and sell it… and if I find out you’re not selling it because you don’t want to install it, then I’m just gonna fire you.” While many industries use sales targets, the tone described here suggests something far beyond healthy motivation, it hints at coercion.

The video then shifts to what the speaker claims is a real court case involving the company. According to the transcript, a salesperson convinced an elderly woman reportedly dealing with dementia to agree to $50,000 worth of HVAC repairs and services she allegedly did not need. The transcript also refers to checks written by the salesperson and “forced” signatures, painting a deeply disturbing image of how vulnerable customers may be exploited.

The company, allegedly defended the charges and even insisted the woman owed them more up to $56,000. For many readers, the thought of pressuring any homeowner into unnecessary services is unacceptable; doing so to someone whose cognitive health may be impaired is portrayed as downright predatory.

This behavior “borderline evil,” emphasizing frustration at a sales culture where profit overtakes responsibility. In fields like home repair where customers rely on technicians for expertise and honesty, prioritizing sales above all else can quickly erode trust and lead to widespread harm.

The video ends with a blunt message directed at the individual described in the case: “Check your ego, man. Get a grip.” Whether or not every detail can be independently verified, the allegations raise important questions about oversight, ethics, and accountability in home-service industries.

Why are we posting it on our website:

Cases like the one described, highlight the need for:

  • Stricter consumer protections, especially for elderly and cognitively impaired individuals
  • Transparent pricing and diagnostics in home services
  • Better training and oversight to prevent unethical sales behavior
  • Clear consequences for companies that use manipulative tactics

While most HVAC professionals operate with integrity, stories like this remind us that customer trust is fragile and the stakes, especially for vulnerable individuals, are high!

This is a copy of the court case filed against this company. DOPL-NOAA-Action-2025.01.16

What do you think, please share your thoughts in the comments.